Paga Consulting
Privacy Policy
Effective date: September 13, 2026
Paga Consulting("we", "us") provides residential property management services in Québec, Canada, including the web applications hosted on pagaconsulting.com subdomains (the "Services"). This policy explains what personal information we collect, how we use it, and the choices you have. We are committed to complying with applicable privacy laws, including Québec's Act respecting the protection of personal information in the private sector (as amended by Law 25) and Canada's PIPEDA.
Information we collect
- Contact information — name, email address, phone number, and mailing address of tenants, applicants, guarantors, and vendors.
- Tenancy and payment records — lease details, rent amounts, and records of rent payments (including payer name, amount, and date from Interac e-Transfer and SingleKey payment notifications). We do not collect or store bank account numbers or payment card numbers.
- Communications — emails, SMS messages, and call or meeting notes exchanged with us in the course of managing a tenancy.
- Documents — leases, notices, and related documents you provide.
- Technical data — authentication cookies and basic logs required to operate and secure the Services.
How we use information
- Managing leases, rent collection, and payment tracking;
- Communicating with tenants and vendors about tenancies, maintenance, and repairs;
- Keeping accurate accounting and legal records;
- Meeting legal obligations (e.g., Tribunal administratif du logement processes, tax law);
- Securing and improving the Services.
We do not sell or rent personal information, and we do not use it for third-party advertising.
Google user data
Our Services connect to Gmail accounts owned by Paga Consulting through the Gmail API in order to read incoming payment notifications and tenancy-related correspondence and to send emails on our behalf. Google user data accessed this way is used only to provide these property-management features, is stored securely, and is never sold or used for advertising.
Paga Consulting's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
SMS messaging
With your consent, we send transactional SMS messages related to your tenancy (for example, maintenance notices or payment reminders) through our messaging provider. Message and data rates may apply. Message frequency varies with tenancy activity. Reply STOP at any time to stop receiving SMS from us, or HELP for help. SMS consent and phone numbers are never sold or shared with third parties for their own marketing.
Service providers
We use a small number of processors to operate the Services:
- Supabase (database and authentication hosting);
- Vercel (application hosting);
- Google (email);
- Twilio (SMS delivery);
- SingleKey (rent collection, where a tenant has enrolled).
These providers process data on our instructions and may store it on servers located outside Québec, including in the United States. We limit what each provider receives to what its function requires.
Retention
We keep tenancy, payment, and communication records for as long as needed to manage the tenancy and to meet legal and accounting retention obligations, after which they are deleted or anonymized.
Security
Access to the Services is restricted to authenticated administrators. Data is encrypted in transit, and database access is protected by row-level security and scoped credentials. No method of storage is 100% secure; in the event of a confidentiality incident involving personal information we will act in accordance with Québec law, including notifying affected persons and the Commission d'accès à l'information where required.
Your rights
You may request access to, correction of, or deletion of your personal information, and may withdraw consent where processing relies on it, through our contact form. The person in charge of the protection of personal information (responsable de la protection des renseignements personnels) is the president of Paga Consulting, reachable through the same form.
Changes
We may update this policy from time to time. The effective date above reflects the latest revision; material changes will be posted on this page.
Paga Consulting · Québec, Canada · Contact us · Terms of Service